Warranty & returns

Warranty on the finish

We give a 3 to 6 month warranty — the exact term depends on the device and technique; we state it together with the mockup. It runs from the day you receive the finished device.

The warranty covers defects of our work under normal use: peeling or bubbling of the finish, cracks in the clear coat, noticeable fading. We fix such defects free of charge.

The warranty does not cover:

• mechanical damage — drops, knocks, scratches from keys and coins;
• solvents, alcohol, abrasives and harsh chemicals;
• overheating, or attempts to repair or repaint the finish yourself;
• natural wear where the device is constantly rubbed.

How to claim: message us on Instagram or the Telegram bot, or call +998 77 265 62 91. Send your order number and a photo — we’ll take a look and tell you how we’ll fix it.

If you change your mind

• Before we start — we refund the 50% deposit in full.
• Once the work has started — the deposit is not refunded: it covers materials and work. We return the device in the state it is in at the time of cancellation.

Each design is made to order, so finished work done to the approved mockup and without defects can’t be exchanged or returned. If our work has a defect, we fix it under the warranty.

Your device with us

When your device arrives, we photograph it from every side and record its condition. We don’t touch buttons, ports, screens or electronics — we only work on the outer shell.

If your device is damaged through our fault, we compensate its value — the market price of the same model in similar condition. Compensation follows a check: we compare its condition with the photos taken on arrival and confirm the damage was caused by our work.

We are not responsible for faults that existed before you handed the device over or are unrelated to painting — for example battery wear or internal failures.

Customization may affect the manufacturer’s warranty. The decision to paint the device is the customer’s.